1. General Policy

Game Account Store operates as a platform for users to buy and sell online game accounts. Since we facilitate transactions between individuals, we do not process refunds or returns directly. Buyers and sellers are responsible for ensuring a smooth transaction.

2. Refund Eligibility

Refunds are only applicable under specific conditions:

• The purchased account is significantly different from the description in the listing.
• The account is inaccessible due to fraudulent activities by the seller.
• The seller fails to deliver the account details as promised.

3. Refund Process

If you meet the eligibility criteria, follow these steps:

• Contact the seller directly to resolve the issue.
• If no resolution is reached, report the issue to our support team with evidence (screenshots, chat logs, transaction details).
• Our team will review the case and take appropriate action.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Buyer changes their mind after the purchase.
• The account is banned or suspended due to actions taken by the buyer.
• The buyer fails to follow the seller’s transfer instructions properly.